Jeenie TeleJeenie and add a Participant Inaccessible

Incident Report for Jeenie

Resolved

We've seen sufficient evidence of call activity that we believe this issue is resolved.

Posted Nov 29, 2025 - 20:09 UTC

Identified

We are aware of increased reports regarding issues with TeleJeenie service and the add participant function.
Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting.
We will provide another update as soon as we receive information from the upstream vendor.

Posted Nov 29, 2025 - 17:27 UTC

This incident affected: Platform (API, A/V Sessions, PSTN Dial Out, TeleJeenie) and Applications (Mobile App, Web App, Zoom App).