We've seen sufficient evidence of call activity that we believe this issue is resolved.
Posted Oct 19, 2026 - 21:20 UTC
Monitoring
TeleJeenie calls, including adding a participant, are connecting and completing normally again. We’re monitoring closely and will send an update once it’s fully resolved.
Posted Oct 19, 2026 - 19:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 19, 2026 - 19:14 UTC
Identified
We are aware of increased reports regarding issues with the TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. We escalated the matter to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
Posted Oct 19, 2026 - 17:27 UTC
This incident affected: Platform (PSTN Dial Out, TeleJeenie).